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FAQs / Our products / Home

FAQs

On ceramic disc brassware, the tap is constantly dripping. Can the cartridges be replaced?

The cartridges can be replaced. The ceramic disc can get scratched due to pipe debris and lime scale etc, so therefore the cartridge will need replacing.

Sometime after installation, the acrylic on the bath is moving/flexing. Is the bath faulty?

Unfortunately this issue means that the bath is faulty. The bath has ‘delaminated’. This occurs at the time of manufacture when the acrylic sheet has not been bonded properly to the baseboard.

The back-to-wall pan that has just been installed is leaking from the inlet joint (flush cone). How is the problem rectified?

We suggest using the inlet flush cone that is included with the concealed cistern, this inlet joint is manufactured by the same company as the flushpipe and will provide a more compatible fit.

The cycle will not start on a hydromassage bath with a self-clean function. What is the problem?

The problem is that there is insufficient self-clean liquid in the inner dispenser. The bath will need to be filled up with self-clean liquid. Once the correct amount of fluid has been put into the bath, the self-clean indicator light will go out; showing the correct volume of liquid is in the bath.

The diverter on the manual shower valve is stiff and cannot be moved to select different settings. Can it be repaired?

The diverter would have seized up due to lime scale. The diverter handle can be pulled off and some WD40 or similar applied to the spindle of the valve. This will make the diverter valve turn more freely. If not the diverter valve will have to be replaced.

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