Product guarantees

For products purchased after 1st September 2008, we offer extended guarantees across our product range:

• Ceramics 25 years
• Acrylic Baths 25 years
• Steel & Cast Iron Baths 25 years
• Enclosures & Screens 10 years
• Installation Systems and Frames 10 years
• Operating Panels/ Flush Plates 2 years
• Concealed Cisterns 5 years (including concealed cistern internals, excluding diaphragm washer)
• Brassware & Showers 10 years*+
• Furniture 10 years**
• Mirrors, Mirrored Cabinets, Lights & Accessories 2 years
• Smart Toilets 2 years (electronic components only)
• Whirlpool spas 2 years
• Bath panels 2 years
• Seats and covers 2 years
• Cistern Internals and Wastes 1 year
• Solid Surface 5 years
• Smart Showers 5 years
• Touchless Valves 2 years
• Spare Parts 1 year

*Lifetime guarantee on all ceramic disk cartridges.

+ Applicable to brassware and showers purchased from 1st March 2025. Brassware and showers purchased before this date has a 5 year product guarantee 

** Applicable to furniture purchased from 1st March 2026. Furniture purchased before this date has a 2 year product guarantee